How to Ask for Help
Our staff and volunteers understand that many households are struggling. We know many households are just one paycheck from being homeless, or one unexpected emergency away from being forced to choose between food and shelter. We are here to help those in need.
Our Emergency Services program is professionally staffed along with assistance from volunteers. The staff and volunteers answer incoming phone calls and assist walk-in clients from households across the Metro region seeking help.
Our pantry is capable of supplying a 3-5 day supply of healthy, well-balanced food. Our staff will assist families in getting connected to food stamp benefits, WIC and senior nutrition programs. Since a portion of the pantry’s food supply comes from the Federal US Department of Agriculture’s TEFAP program, our pantry follows USDA regulations for non-discrimination based on race, color, national origin, religion, sex, gender identity (including gender expression), sexual orientation, disability, age, marital status, family/parental status, income derived from a public assistance program, political beliefs, or reprisal or retaliation for prior civil rights activity. Those member parish-based pantries which participate in USDA TEFAP also follow those same regulations.
When sufficient funds are available, we assist with rent & utilities (if there’s a shut-off notice) and other types of emergency needs. Walk-ins are welcome but please note we only see 20 walk-in clients a day.
Rent requests: Please bring your landlord’s information, such as name, number and address. Also bring documentation that verifies your monthly rental payment.
Utility requests (water, electric, gas): bring your latest bill. We won’t be able to pay off your current bill, but we’ll do what we can to help pay the amount that will prevent the shut-off from happening.
Our offices are open between the hours of 9:00 AM – 12:00 PM and 1:00 PM – 4:00 PM (- 2:00 PM for walk-in clients). We are open Monday thru Friday. Our emergency assistance office is located at 5120 S.E. Milwaukie Ave. Portland, OR., Map Tel: 503-235-8431.
Due to the high numbers of phone calls and walk-in clients, we ask for your understanding and patience! A lot of families and individuals are in need, and we’re working as hard as we can to take the time to lend a hand!